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Warranty, Policies, Care

Warranty, Policies, Care and Privacy Information

Here at United House, we believe that you, our customers deserve more than just quality products at very low prices. Our warranty and specialised care instructions on our range of furniture give you added assurance on your purchase. This is an extension of our commitment to you.

United House warrants to the original purchaser that this will be free from non-conformities in material or workmanships for the period of following for all items purchase form 1st January 2015

  • 3 YEAR manufacturers structural warranty across our whole range. conditions apply. Please read through all warranty and care conditions relating to the product/s you have purchase or are thinking about purchasing
  • 3 YEAR manufacturers warranty on all PE wicker conditions apply. 
  • 1 year manufacturers warranty fabric, cushions, zippers and foam. conditions apply. Please read through all warranty and care conditions relating to the product/s you have purchase or are thinking about purchasing
  • 1 YEAR manufacturers warranty Natural and Man Made Stone, Outdoor Timber. Glass and fittings. conditions apply. Please read through all warranty and care conditions relating to the product/s you have purchase or are thinking about purchasing

The purchaser is responsible for reading and understanding the warranty and care conditions relating to your product, and filling out the warranty and care submission form prior to the commencement of using the product. Please click on the category below relating to your furniture to view full warranty and care for your furniture.

How to make a Warranty Claim

In the unlikely event your product arrives with a fault or damage. Or you need to make a warranty claim please email us info@unitedhouse.com.au within 24 hours of the fault occurring, within the above mentioned time frame above from date of purchase with the following information.

  1. Original invoice
  2. Digital photo of the area affected from close up and far away.
  3. A brief description of the claim
  4. Address of where the furniture is and you full details and contact numbers.

Please refrain from using the piece of furniture until it has been repaired to reduce further damage.

www.unitedhouse.com.au

WEBSITE - TERMS & CONDITIONS OF USE

This website is owned and operated by United House T/A Always Trading PTY LTD ATF Manahan Family Trust. ABN 98 860 508 690. All users/browsers of this website must agree to be bound by the terms and conditions set out below.

Do not use the “United House” website if you do not agree to the terms and conditions below.

The information on this website is for general information only and contains technical inaccuracies or typographical errors.“United House” does not accept any responsibility for the information or accuracy provided on this website. Use of any information from this website is at your own risk.“United House” will not be liable to any party for any direct or indirect consequential damages arising from use of this websiteor any linked websites. "United House" provides no representations or warranties, express or implied, including any implied warrantiesof fitness for a particular purpose, merchant ability of otherwise in relation to any information provided by "United House" on this website.

All products offered for sale on this website or appearing on this website are the property of "United House" and its contractors.

Nothing contained on this website is intended to hold out any express or implied representation to you that any other person(including any manufacturer, designer, retailer or other organisation) has authorised or is in any way associated or affiliated with this website or the goods, products and services shown on this website or offered for sale by "United House".

Specifications on this website are correct at the time of publishing but are subject to change without notice.

No part of this site may be reproduced in any manner without express written permission of "United House".

TERMS AND CONDITIONS OF SALE

This agreement is subject to the terms and conditions below, provided that the term or condition is not in breach of any applicable law or statute at the time and place of acceptance of this order by United House

REFUND POLICY

If you receive a product that you believe is not what was expected, please contact United House via email info@unitedhouse.com.au within 24 hour of recipt of goods.

If We agree that the item was not advertised correctly or withing the law, or there was a mistake with the advertisment will replace the item or refund your money at our discretion.

Refunds will only begiven when goods are returned to United House in original pacgaging and original saleable condition.

Promotions and Competitions Other Terms and Conditions not listed herein and applying to United House promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.

Should you object to any of these Terms and Conditions (including any subsequent amendments) you must immediately discontinue using this website.

DELIVERY POLICY

Delivery times and dates are approximate only. Each part of the manufacturing process is carefully checked and any components not meeting our strict quality guidelines will not be dispatched, which may sometimes result in unavoidable delivery delays. Please contact our customer service for delivery information.

Please notify United House in advance of difficult delivery access, including staircases, narrow passages or areas of awkward access that may restrict, delay or prevent delivery.

All delivery charges will be the responsibility of the purchaser, including any additional costs incurred as the result of difficulties with access.

Goods not collected or able to be delivered within 14 days will incur a weekly storage charge. Unless storage and delivery times are negotiated prior to sale.

PICK UP POLICY

Pick up of your newly purchased items is available Monday to Friday 8am to 10am and Saturday 8am to 3pm. Please note we require you to contact us on (02) 8071 4526 with your invoice number and time of arrival 24 hours prior to pick up. Self-organized delivery using a third party courier, removal company, friend or family member is considered as a pickup and the same policies apply.

Upon pick up you will need to provide your invoice number and ID, if you have paid via credit card you will also be required to show the credit card used. You will be required to read and sign the document in the below PDF.

Pick Up Disclaimer

SPECIFICATIONS

We reserve the right to change prices, dimensions, design and construction without prior notice. As all United House Furniture is handmade we allow up to 3% + or – varience in size on all products from the advertised measurements.

Our representatives are available to answer any questions concerning United House products, however, you must be solely responsible for your final selection including the suitability of a particular covering, colour and model.

Please choose carefully as we do not usually refund or exchange if you change your mind.

ESSENTIAL CARE AND MAINTENANCE

Your furniture is designed to specifications exceeding ordinary levels, however the life of the furniture will depend on proper care and maintenance. Please read and follow carefully, the appropriate care and maintenance instructions for your furniture available on our warranty and care page on our website. Print outs of this information is also available in our store.

Inappropriate cleaning methods, above average or excessive loading or the failure to properly care for the furniture may result in costly repairs and could void your warranty. Soft cushion fillings and removable covers may require periodic replacement due to normal or abnormal use. Contact our customer service for information and pricing.

VARIATIONS

Your new furniture may exhibit different characteristics to the sample of showroom furniture depending on the selected covering and the degree of use. Soft furniture will vary in appearance, characteristics such as creasing and the degree of softness.

Colour swatches and samples are to be used as an approximate guide only as leather, fabrics, PE Wicker and Timber vary in colour and texture.

Leather will exhibit scars, marks and areas of differing density and shade, which are the hallmarks of genuine leather.

We reserve the right to pattern match fabrics according to our best judgement.

WARRANTY

Each piece of furniture manufactured by United House is protected by terms and conditions of the limited warranty. No other warranty is valid whether expressed or implied except for any implied conditions and warranties under mandatory laws applicable at the time and place of acceptance of this order by United House.

Inappropriate cleaning methods, above average or excessive loading or the failure to properly care for the furniture could void your warranty.

CARRIERS

Full payment is required prior to the goods passing to a contract carrier. All furniture is transported at the purchaser's own risk.

It is the responsibility of the purchaser to arrange insurance and to organise any additional protective packaging. United House is not responsible for the goods once they have changed hands. Crating and additional protective packaging is not normally used if freight is by padded transport.

All freight and insurance charges, including charges for any additional packaging and crating are the responsibility of the purchaser.

CANCELLATIONS

Cancelation of standard orders after deposit or full payment and prior to dispatch from our warehouse are subject to a minimum cancellation charge amounting to 10% of the purchase price. Cancellation of special orders where manufacturing has commenced and/or purchases have been made on your behalf, are subject to a minimum cancellation charge amounting to 50% of the purchase price

The cancellation charge covers loss of value, administration and inventory costs, and other associated expenses.

TITLE

The title to the goods and ownership shall remain with United House until such time as the purchaser has paid all amounts owing whether under this agreement or any other associated agreement. In the event of any default by the purchaser, United House (without prejudice to any other rights) shall be entitled to repossession of the goods and for the purpose of repossessing the goods

United House shall be at liberty to enter premises in which the goods are located and shall not be liable for any damage whatever incurred during repossession. If the purchaser sells the goods prior to payment of all sums owing, the purchaser shall hold the proceeds of such sale as trustee for United House. United House shall be entitled to all such proceeds.

PAYMENT

Full payment of the balance of this invoice is to be paid prior to receipt of whole or part of the goods. No company or personal cheques accepted. Any costs incurred in obtaining payment for goods, including bank transfer fees, currency conversion costs, cheque representation fees and related charges, must be paid by the purchaser. All amounts are in Australian dollars unless specified in writing by an authorised representative of United House. United House reserve the right to cancel any invoice. United House shall be entitled without prejudice to its other rights and remedies, to terminate or suspend the whole of or any part of any agreement between United House and the purchaser.

INTELLECTUAL PROPERTY

The purchaser acknowledges that all intellectual property including designs, techniques, methods of manufacture, photographs, specifications, artwork, text, patented inventions and registered designs remain the property of United House. The purchaser will not knowingly allow any intellectual property belonging to United House to be reverse engineered, pirated or copied. United House may be entitled to compensation for any loss of royalties, damages and/or costs arising from the pirating of United House intellectual property.

United House is a registered business name of Always Trading Pty Ltd ATF Manahan Family Trust

PRIVACY MATTERS

United House privacy statement 20 November 2007

Always Trading Pty Ltd ("United House") is a retailer, who trades utilising the web through its website and in its stores.Information about "United House" can be obtained by logging on to www.unitedhouse.com.au or by contacting the Privacy Officer at :

United House

Po Box 807

Kingswood NSW 2747

e-mail info@unitedhouse.com.au

This Privacy Policy explains how "United House" collects and protects the privacy of personal information about you collected by "United House" or provided by you to "United House" via our website or from other sources.

This Privacy Policy does not apply in relation to acts and practices of "United House" which relate directly to the employee records of present and former employees of "United House". “United House ” acknowledges and is committed to protecting your privacy and disclose and hold personal information in accordance with the Privacy Act 1998 (“the Act”).

PRIVACY POLICY

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. United House will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

When does United House Body disclose the information it collects to outside parties? United House does not sell, trade, or rent your personal information to others. United House may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of United House, our users, or others. What information do we collect and how do we use it? When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How does United House protect customer information? When you place orders,we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Credit Card Details All credit card payments are processed securely through the National Australia Bank Limited hosted payment page or via PayPal. Payment by credit card is the fastest way to receive your order as there is not clearance delay. United House does not store any credit card information on our servers.

What about Cookies? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the United House website.

Your Consent By using our website, you consent to the collection and use of this information by United House. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


 

Contact Us

Phone (02) 8071 4526
Mobile 0423 128 339
Fax (02) 8569 0373
Email info@unitedhouse.com.au

Please confirm if we are open on public holidays and long weekends.

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